Call Center Specialist

Monday – Friday 8:00am – 5:00pm; rotating Saturday 9:00am – 12:00pm

If you are passionate about serving your community and believe excellent customer service is the backbone of an organization, click “Apply” to submit your application and resume for our Call Center Specialist position. We serve over 11,000 members in the Omaha Metro area and our Call Center Specialists are the lifeline to our members.

Is this you?

• You love to be on the phone and chatting online. You do what it takes to find solutions to a variety of member needs while representing the Credit Union in a professional and courteous manner
• You’re great at building relationships both with our members and when working cross-collaboratively with various internal teams.
• You are comfortable navigating multiple systems at a time and solving complex account and financial inquiries. You don’t give up until you’ve found a satisfactory resolution and the member is satisfied.
• You have an uncanny ability to recommend products that could help the member reach their financial goals.
• All Call Center Specialists must follow all Federal and State Regulations as well as internal policies, procedures, and regulatory requirements such as: BSA, USA Patriot Act, and OFAC.
• Strongest candidates will have experience with video customer service and ITM's.

In business since 1949, Mutual 1st Federal Credit Union is a not-for-profit, member-owned credit union. That means we’re focused on our members. We pass along savings by paying higher dividend rates on checking and savings accounts, charging lower fees (or no fees) and provide lower interest rates for loans than banks.

We're local, friendly and genuinely care about the community. Our unique culture and service philosophy is based on our core values: Respect, Integrity, Passion, Service, Community, and Learning. Our goal is simple: To improve the financial well-being of our members.

Mutual 1st Federal Credit Union an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Experience:

Two years of similar or related experience.

Education:

High School education or GED.